For an appointment please call us on (02) 9311 9311.
ALL GENERAL PRACTICE SERVICES INCLUDING:
- Skin cancer clinic
- Skin cancer surgery
- Travel medicine clinic
- Travel vaccination
- Diabetes Clinic
- Women’s health
- Contraception including Implanon & IUD insertion (Mirena & Copper IUDs)
- Pap tests and breast checks
- Preventative health screening
- Shared Antenatal Care
- Children’s health
- Health checks and immunisation
- Men’s Health
- Mental health including depression
- Mental health care plans
- Sports and musculoskeletal medicine
- Joint injections
- Health care for older people
- Care plans
- Work injuries and Workcover
MAKING AN APPOINTMENT:
Consultations are normally by appointment. A standard consultation time is generally 15 minutes – please let reception know at time of booking if you would like a longer appointment. Please note: special assessments, care plans and Allied Health referrals under Medicare require significantly more time than 15 minutes (often 45minutes) so please inform the receptionist.
If you are unwell please tell the receptionist who will alert our practice nurse. Our nurse is qualified to assess the urgency of your illness and may liaise with the doctor to determine when you are seen. The doctor will endeavor to see patients who are unwell as soon as possible but this depends on the nature and severity of the illness.
To cancel appointments please call at least 24 hours before the appointment so that another patient can be seen in your place.
gpmaroubra is a private billing practice committed to providing high quality health care to all members of the community. Billing takes into account both the time spent and the complexity of the consultation with each individual patient.
For more information about our fees, please speak to reception or our practice manager.
Fees are payable at the time of consultation by cash, cheque, EFTPOS or credit card.
Home visits will be considered under exceptional circumstances to patients registered with our practice. Nursing Home visits are offered to patients who have been registered with our practice, move into a local nursing home and are unable to continue to visit the practice.
AFTER HOURS MEDICAL CARE:
If you require medical care after hours, please phone DoctorDoctor on 13 26 60. In emergencies, ring 000 for an ambulance.
Test results cannot be given over the telephone unless prior arrangements have been made with your doctor. As test results are an important part of your medical care and may need explanation, please make an appointment to see your doctor.
CONTACTING YOUR DOCTOR:
You can contact your doctor by email through the secure email server OzDocsOnline (see our website). For health advice please make an appointment with your doctor or visit our website www.gpmaroubra.com.au. For urgent matters please contact reception and ask to speak to Kia – our practice manager. If Kia is unavailable, a message will be taken and the call returned at the first available opportunity.
Medical certificates are legal documents and are permitted only if you present for consultation with a doctor with a valid reason for work absence. We cannot issue certificates retrospectively.
REFERRAL TO SPECIALISTS:
Your GP @ gpmaroubra is a specialist in whole patient care and is qualified to determine, in collaboration with you, whether you need to see a hospital specialist, and which type of specialist would best meet your health needs. For this reason it is essential that you make an appointment to see your GP for any referral to a hospital specialist. Please note that we are not permitted by law to back-date specialist referrals, so please ensure that you have a current referral before you see the specialist.
We may send you a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let your doctor or reception know.
COMPLAINTS AND SUGGESTIONS:
We take your concerns, suggestions and complaints seriously. If you have any concerns we would like to hear about them. Please talk to us directly or you may prefer to write or use our suggestion box.
The NSW Dept of Health, Health Care Complaints Commission (Locked Bag 18, Strawberry Hills 2012. Ph 1800 043 159), is available if you are not satisfied with our response to your complaint.
THIS PRACTICE HAS A NO SMOKING POLICY
Please ask us if you would like professional help to quit.
gpmaroubra is a Clinical Teaching School and is committed to the training of the next generation of GP’s and medical students. The practice will sometimes have students working with the doctors or nurse. Please inform reception if you do not want a student present during your consultation
Your medical record is a confidential document. It is practice policy to maintain security of personal health information at all times.