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Services

​Our Services

We are a specialist primary care centre providing whole-patient care for individuals and families. Our goal is to provide the highest quality healthcare in an efficient and compassionate setting. The information contained in this webpage will help you to access our services.

Patients have the right to make informed decisions about their health. Our practice gives sufficient information about the purpose, importance, benefits, risks and possible costs associated with proposed investigations, referrals or treatments to enable patients to make informed decisions about their health.

Please don’t hesitate to speak to one of our staff if you require further information or assistance.

Care plans

Children’s health

Contraception

including Implanon & IUD insertion (Mirena & Copper IUDs)

Cosmetic Services​

Diabetes Clinic

Health care for older people

Health checks and immunisation

Joint injections

Men’s Health

Mental health care plans

Skin cancer surgery

Mental health including depression

Shared Antenatal Care

Skin cancer clinic

Pap tests and breast checks

Preventative health screening

Sports and musculoskeletal medicine

Travel medicine clinic

Travel vaccination

Women’s health

Work injuries and Workcover

Get In Touch

We are a Specialist General Practice dedicated to providing whole-person care.

For an appointment, please call us on (02) 9311 9311.
Book Online

Clinic Guidelines

Consultations are by appointment.

Appointment times may vary depending on the type of appointment required. Mental health, care plan, Driver licence medical, Skin check, childhood vaccination, Travel vaccination, cervical screening all require longer appointment times to be booked. We have a 24-hour business day cancellation policy, if you cancel your appointment within this timeframe, you will be required to pay the full cost of the appointment.

Practice Appointment Types

Our practice has systems and processes to ensure patients can access their health care needs. These systems include:

  • An appointment system for urgent, non-urgent, complex, chronic, and preventive care
  • A triage system for prioritizing urgent patients
  • Management of medical emergencies
  • Access to home and other visits
  • Care outside normal opening hours
Patient Appointments

We provide different consultation types based on patient needs and preferences.

Preferred practitioner

Appropriate appointment type: Determined based on patient information.

Staff receive training during induction and ongoing education.

Clinician Requesting Appointment Change
  • Understand reason for change
  • Prepare alternative times
  • Acknowledge patient frustration
  • Record changes in patient file
Patient Cancelling or Changing Appointment

We use a Red Flag system to identify patients needing urgent review.

Walk-ins

Walk-in patients are triaged using the Triage Support Guide.

  • Seen if appointments are available
  • Otherwise scheduled for next available slot
Booking an Appointment
  1. Confirm preferred time and urgency
  2. Ask for preferred GP
  3. Assess number of issues
  4. Allocate one appointment per person
  5. Offer nearest available time
  6. Offer alternative GP if needed
  7. Confirm details
  8. Record patient information
  9. Inform new patients of location and costs
  10. Reconfirm contact details
Online Appointment Bookings

We use the HotDoc online system.

Appointment Types of Issues Length (minutes)
Standard Prescriptions, referrals 20
Normal Routine and preventive care 20–40
Telehealth Prescriptions, referrals Varies
Appointment Reminders

SMS reminders are sent 72 hours prior. Patients confirm attendance.

Urgent Access

Daily appointments are reserved for urgent cases.

Consultation Length

Longer consultations are available for multiple issues.

Appointment Types of Issues Length (minutes)
Normal Routine, preventive, chronic care Up to 20
Long Complex or new patients 20–40
Prolonged Full check-ups, counselling 40+
Telehealth Routine care, referrals Varies
Practice Nurse Immunisations, care plans Varies
Failure to Attend

Non-attendance may incur a fee.

gpmaroubra is a private billing practise committed to providing high-quality health care to all members of the community. Billing takes into account both the time spent and the complexity of the consultation with each patient.

For more information about our fees, please speak to reception or our practice manager.

Fees are payable at the time of consultation by EFTPOS or credit card. We do not accept American Express

If you require medical care after hours, please phone Sydney Medical Service on 1300 Home GP or 8724 6300. In emergencies, ring 000 for an ambulance.

Test results cannot be given over the telephone unless prior arrangements have been made with your doctor. As test results are an essential part of your medical care and may need an explanation, please make an appointment to see your doctor. 

For health advice, please make an appointment with your doctor or visit our website www.gpmaroubra.com.au. For urgent matters please contact reception and ask to speak to the Practice Manager.

​Home visits will be considered under exceptional circumstances to patients registered with our practice. Nursing Home visits are offered to patients who have been registered with our practice, move into a local nursing home and are unable to continue to visit the centre.

Medical certificates are legal documents and are only permitted if you present for consultation with a doctor with a valid reason for work absence. We cannot issue certificates retrospectively.

​Your GP at gpmaroubra is a specialist in complete patient care. Your GP is qualified to determine, in collaboration with you, whether you need to see a non-GP specialist, and which type of specialist would best meet your health needs. For this reason, you must make an appointment to see your GP for any referral to a non-GP specialist . Please note that we are not permitted by law to back-date specialist referrals, so please ensure that you have a current referral before you see the specialist.

The reminder system is an integral part of your care .

Please send a written email addressed to the Practice Manager to practicemanager@gpmaroubra.com.au.

​Please ask us if you would like professional help to quit.

gpmaroubra is a Clinical Teaching School and is committed to the training of the next generation of GP’s and medical students. The practice will sometimes have students working with the doctors or nurse. Please inform reception if you do not want a student present during your consultation. 

​Your medical record is a confidential document. It is practice policy to maintain the security of personal health information at all times.  

Quick links

List of Services

Hours

M - F: 8am - 6pm
Sat - By appointment only
Sun: Closed

Contact Us at

Normal hours
(02) 9311 9311
After Hours
Sydney Medical Service
1300 HOME GP or 8724 6300

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